Privacy Policy
Updated: 25/06/2025
The purpose of this document is to inform you about the way in which your personal data will be processed when you access to our website (liora.fainso.com), application (all together the "Application").
Liora's services are AI-powered tools for creating and editing images, featuring AI image generation. (the "Services").
This Services is launched by FAINSO LLC, a limited liability company registered in Delaware, USA.
1. Covered Data Subjects
Anyone who browses our Application, creates an account, uses our Services is concerned by the collection and processing of their information.
Our Services are not intended for and should not be used by children under the age of 13. We do not knowingly collect Personal Data from children under 13. Users under 18 must have permission from their parent or guardian to use our Services.
2. Personal Data Processing Purposes
In order to provide the Services, Liora collects several categories of Personal Data concerning you, for different purposes, legal bases and retention periods, as described in the table below.
| Processing purposes | Collected data | Legal basis | Retention Period |
|---|---|---|---|
| Management of your account (creation, logging and unsubscription) | Email address via GoogleAuth, FacebookAuth or AppleAuth. Full name, User ID, Reason for registering on the application, Optional profile data (profile photo) | Contractual performance of the Terms between you and Liora | Until the account deleted by you or to a period of 3 years from your last contact with us |
| Purchase of subscription or paid features | Transaction data transmitted by the Store or by the Payment Services Provider (purchase history, transaction amount, user's first and last name) | Contractual performance of the Terms between you and Liora | Length of time required to complete the transaction or legal retention period for accounting purposes |
| Payment of subscription | Credit card or other payment methods data (not processed directly by Liora but only by the Payment Services Provider) | Contractual performance of the Terms between you and Liora | For the duration your subscription |
| Proper operation of the Application and its Services - Enabling Users use the Services | Data relating to your activity on Liora, Communications with Liora, Data relating to devices and equipment used | Legitimate interest in providing a functional Application/ improving our Application | 2 years from collection date |
| Proper operation of the Application and its Services - Enabling Users use the Services | Data sent by your phone's camera and photos stored on your phone | Contractual performance of the Terms between you and Liora, Access to the photos is by permission | Duration of use of services |
| Administrative management of user complaints and support requests and reports and requests | Communications with the Users, including chat. | Legitimate interest in responding to user requests and ensuring the security of the Application | Delay to respond to the request + statutory limitation period (5 years) |
| Moderation of content in compliance with applicable law (prevention of illegal activities) | Data relating to your activity on Liora, content data | Complying our legal obligations | 1 year from collection for metadata 5 years (legal statute of limitations) for stored for dispute prevention purposes |
| Social network and audience measurement Cookies | Personal data collected (IP address, pages viewed, etc.) by the deposit of these Cookies | Consent | 25 months |
| Ensure the proper functioning and security of the Services | Navigation information | Legitimate interest in providing a functional Services | For the duration navigation |
| To train our AI models | Photos/images that users uploaded to Liora | Legitimate interest to improve our product | Data is only retained for the duration necessary to train the model |
| Limit the risk of fraud in connection with refunds granted by Liora | Browsing and interaction data on the Liora Application | Legitimate interest in ensuring that users are eligible for a refund | Data is kept for a period of 6 months after which it is deleted |
3. Personal data transmission
3.1 Liora employees
Authorized Liora employees have access to your data to ensure the proper functioning of the Application, to provide you with the Services and to respond to your requests.
3.2 Service providers
Your Personal Data is transmitted to third-party processors involved in the provision of the Services (technical and hosting service providers, sending of notifications, user tracking, management of security incidents, etc.).
In particular, we transmit your browsing and interaction data on the Liora Application to Apple and Google in order to check that you are eligible to benefit from the refunds you request.
3.3 Communication for legal reasons
Personal Data may be disclosed to a third party if Liora is required to do so by law, regulation or court order, or if such disclosure is necessary for the purposes of an investigation, injunction or legal process, whether domestically or abroad.
4. Personal data transferred outside EU
Your information is transferred outside the European Economic Area, in particular because of the use of services providers.
In this case, these transfers are carried out with appropriate guarantees to ensure a sufficient level of protection of privacy and fundamental rights, including the signing of standard contractual clauses adopted by the European Commission. A document listing the data transfers and guarantees implemented by Liora will be sent to you if you request it by e-mail to the following address:support@fainso.com
5. Rights regarding your personal data
For any exercise of the below-mentioned rights, you can contact us at the following e-mail address: support@fainso.com.
You have the following rights:
- Right of access: at your personal data, including the right to obtain from the Liora some information such as the purposes of the processing, the categories of personal data concerned.
- Right to rectification: You can ask us at any time to rectify your personal data that are inaccurate or incomplete.
- Right to erasure/right to be forgotten: You can request the deletion of your personal data, in particular when it's no longer needed by Liora, when you have withdrawn your consent or when you have objected to the processing.
- Right to restriction of processing: You can request the restriction of the processing of you personal data if (i) you have contested the accuracy of the personal data, (ii) the processing is unlawful, (iii) Liora no longer needs your personal data, but the data are still necessary for your to defend legal claims; or (iv) you have objected to the processing during the verification as to whether the legitimate grounds pursued by Liora override yours.
- Right to data portability: when your personal data is automatically processed and the processing is based on your consent or a contract, it's possible to request the reception and the transmission of your personal data to a third party.
- Right to object: You can object to the processing of your personal data if the processing is based on your legitimate interest, for reasons relating to your particular situation.
- Right to withdraw your consent: at any time without affecting the lawfulness of processing based on consent before your withdrawal.
Before we can respond to a request to exercise one or more of your rights, we may ask you to confirm some of your account information in order to verify your identity.
Liora undertakes to respond to your requests concerning the Privacy Policy or the exercise of your rights, as soon as possible and within one calendar month of receipt of the request.
If your request is complex, or if you made several requests, the response time can be up to three calendar months from the date of receipt.
6. GDPR Privacy
6.1 Your Rights under the GDPR
The company undertakes to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You have the right under this Privacy Policy, and by law if you are within the EU, to:
- Request access to Your Personal Data. The right to access, update or delete the information We have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data we hold about you.
- Request correction of the Personal Data that We hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.
- Object to processing of your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
- Request erasure of your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.
- Request the transfer of your Personal Data. We will provide to You, or to a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw your consent. You have the right to withdraw your consent on using your Personal Data. If you withdraw your consent, We may not be able to provide you with access to certain specific functionalities of the Service.
6.2 Exercising of Your GDPR Data Protection Rights
You may exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify Your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, if you are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.
7. California privacy notice
This California Privacy Notice supplements information included in this Privacy Policy and applies to any California residents about whom we have collected Personal Data from any source, including offline, and through your use of our Services that we provide.
The CCPA provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of Personal Data, as well as rights to access, delete, correct, limit, and opt-out of the sales of certain Personal Data we collect about them, as well as to opt-out of the sharing of certain Personal Data for purposes of cross-context behavioral advertising (called "sharing" under California law). California residents also have the right not to receive discriminatory treatment by us for the exercise of their privacy rights under the CCPA. If you are a California resident, you may submit a request to exercise these rights by emailing us.
The Personal Data we may collect or have collected from California Residents within the last twelve months are listed in Section 2 of this Privacy Policy.
7.1. Uses of Personal Data
Liora may collect, use, or disclose Personal Data about California residents for purposes in this Privacy Policy.
7.2. Sources of Personal Data
We obtain the categories of Personal Data listed above from the following categories of Sources:
- From you, including from when you register for a Liora account, surveys that you take, or as automatically collected when using the Services.
- Through our service providers, which are third party companies who help us provide our Services to you consistent with the purposes detailed in this Privacy Policy.
- From our business partners and others, including those that may promote and/or offer products and services that may be of interest to you.
We may supplement the Personal Data collected from the categories of sources described above with Personal Data we obtain from other sources.
7.3. Disclosure of Personal Data
We may disclose your Personal Data to service providers and third parties as described in Section 3 of this Privacy Policy.
This includes disclosure of your Personal Data to service providers for a business purpose. "Business purposes" means the reasonably necessary and proportionate use of personal information for our operational purposes, other purposes described in this Privacy Policy, for the operational purposes of our service providers and contractors, as well as other purposes compatible with the context in which the Personal Data was collected.
When we disclose Personal Data for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Data confidential and not to use it for any purpose except performing the contract.
Liora does not "sell" or "share" Personal Data as those terms are defined by the CCPA.
7.4. Your Privacy Rights
The CCPA provides California residents with specific privacy rights regarding their Personal Data. This section describes your CCPA rights and explains how to exercise those rights.
- Right to Delete. You have the right to request, under certain circumstances and subject to exceptions, the deletion of your Personal Data that we collect.
- Right to Opt-Out of Sale and/or Sharing. You have the right to opt-out of the "sale" or "sharing" of your Personal Data, as those terms are defined under the CCPA. Liora is not currently engaged in such activity.
- Right to Limit Use and Disclosure. You have the right to limit the use or disclosure of your sensitive personal information to only the uses that are necessary for us to provide the services reasonably expected by the average user, including as may be consistent with your consent and expressed preferences, or for certain other authorized purposes. We will not use or disclose your sensitive personal information after you have exercised your right unless you subsequently provide consent for the use of your sensitive personal information.
- Right to Correct. You have the right to request the correction of any inaccurate Personal Data that we may maintain about you, subject to our ability to reasonably verify the accuracy and/or inaccuracy of the Personal Data that is the subject of your request.
- Right to Non-Discrimination. You have the right not to receive discriminatory treatment for the exercise of the above privacy rights.
How to submit a request:
To submit a request to exercise any of the rights described above, please submit a verifiable consumer request to us in any of the following ways:
By e-mail to: support@fainso.com
Liora undertakes to respond to your requests concerning this Privacy Policy or the exercise of your rights as soon as possible and no later than the time limit set forth by applicable legislation.
Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request") as permitted by the CCPA. We will not fulfil your request unless you have provided sufficient information that enables us to reasonably verify that you are the consumer about whom we collected the Personal Data. In order to verify you, you must provide us with your first and last name, e-mail address associated with your Liora account, in addition to any additional information that we reasonably request for purposes of verification.
Requests by authorized agents:
You may designate an authorized agent, in writing or through a power of attorney, to request to exercise the above rights on your behalf. If you should designate an authorized agent to exercise your rights under the CCPA, we may require that you provide your authorized agent with written permission to exercise your rights and to verify your own identity with us. If your authorized agent does not submit proof that they have been authorized by you to submit verified requests for disclosure and deletion, we reserve the right to deny such a request that we have received and will explain to your authorized agent why we have denied such request. The authorized agent may submit a request to exercise these rights by emailing the letter of authorization or power of attorney to: support@fainso.com
Responses:
We will respond to your request within forty-five (45) days after receipt of a verifiable consumer request for a period covering twelve (12) months and for no more than twice in a twelve-month period. We reserve the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days.
These rights are subject to various exclusions and exceptions under California law and other applicable laws. In addition, if we are unable to verify your identity to a degree of certainty as required by the CCPA through any reasonable method, we will state that we are unable to verify in a written response to you along with a reason as to why there is no reasonable method by which we can verify your identity.
7.5 Children's Privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
8. Changes to this Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" Date at the top of this privacy policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.